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TCE Diagnostic Check
Do you know what is happening in your business?
Please select whichever area you feel you are in
How satisfied are you and do you know....?
1 being least and 5 being most
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Business's overall customer service
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4
5
Clear selection
Quality of service given to your prospective customers by each team member
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3
4
5
Clear selection
Acknowledgement and approach to prospective customers by each team member
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5
Clear selection
Impact of questions asked of customers by team members
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5
Clear selection
Response time to phone calls by team members
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5
Clear selection
Response time to emails by team members
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5
Clear selection
Follow ups that should be carried out by each team member, if required, are happening
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5
Clear selection
You have effective systems in place to measure customer care performance
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4
5
Clear selection
You have incentive schemes in place to motivate your teams
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5
Clear selection
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